Shipping policy

 

US Shipping

Free shipping when you spend $50 and over.

Destinations

USA/US Territories & APO

Shipping Methods

US:  USPS First Class or Priority

Rest of the World: UPS, DHL (No delivery to PO Box)

Duties may be payable. Please see details below.

International Shipping

The recipient is considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. When shipping overseas, customs clearance procedures can delay packages by up to 4 weeks. If you refuse your package upon arrival, we will refund your order once it is returned back to us, less the original shipping cost and any costs incurred by Hygiene Hero for return shipping & fees.

Unfortunately, we are not able to ship to Spain and Russia at this time due to regional importing regulations.

P.O. Box

All orders shipped to a P.O. Box address will be sent via USPS and will take up to 14 days.

Where is my package? It was marked delivered but I didn't receive it.

Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but here are some tips to try in the meantime:

  • First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender.
  • Look around to see if it was left nearby.  This happens more often than you'd imagine. 
  • See if another member of the household accepted the delivery. This happens even more often!
  • If it still has not arrived, please contact your local post office for more assistance (USPS 1-800-222-1811 / FedEx 1-800-463-3339)

For Incorrect/Undeliverable Addresses

Hygiene Hero is not responsible for missed deliveries or undeliverable addresses.
Customers are also responsible for orders if shipping addresses are entered incorrectly. Please email us immediately if you enter any information incorrectly, and we will do our best to update your order if your order has not been shipped yet.

For International Claims
If you feel your package has been lost or stolen, please contact your local carrier for more information, as Hygiene Hero is unable to file claims on your behalf if your package is sent via USPS First Class International.