Refund policy

We hope you love your Hygiene Hero Products but if you are not 100% satisfied, please email cs@hygiene-hero.com within 7 days of receipt of your order so we can help.

Please note refills or subscription shipments after your first order are not eligible for return, refund or cancellation after they have been charged. Hygiene Hero Soap Bars, and trial items are not eligible for return or refund. Panties are only eligible for exchange in the case of product defect or damage. Please refer to size chart to select the right size before placing an order. Because worn panties can’t be resold, we do not accept returns or exchange after the panty package has been opened.

For personal care items such as V.V. Oil, deodorants or Vipstick we only accept new/unused products in original unopened packaging.  Unfortunately, we are unable to refund original shipping charges. Return shipping is at the expense of the customer in the event products are returned to us. The customer is free to choose whatever method of shipping is most economical, and we just ask that the name and order number be included in the package to prevent delays.  We will not provide a refund for a request that is received by Hygiene Hero more than 7 days after the delivery date of the original shipment. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. 

Refunds & Exchanges

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.